Privacy Policy

Pro Keys Locksmiths (ABN 76 132 232 461) (“Pro Keys Locksmiths”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how Pro Keys Locksmiths collects, uses, stores, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian privacy legislation.

By accessing or using our website, or by providing your personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This includes sensitive information, which has a higher level of privacy protection under the Privacy Act.

2. What Kinds of Personal Information Do We Collect?

We collect various types of personal information necessary to provide our locksmith services and manage our business operations. This may include:

• Identification Information: Your name, address, and contact details.
• Contact Information: Your phone number, email address ().
• Service-Related Information: Details about the locksmith services you require or have received, including property access details, lock types, key codes, security system configurations, and vehicle details for automotive locksmith services.
• Payment Information: Details related to payments for services (though payments are handled offline, we may collect billing information).
• Communication Records: Records of your communications with us, including enquiries, feedback, and service requests.
• Website Usage Data: Information about your interaction with our Website, such as your IP address, browser type, operating system, pages viewed, and the time and date of your visit (collected via cookies and analytics tools). This data is generally de-identified but may be linked to you if you provide personal details through the website.

Other Information: Any other information you voluntarily provide to us.

3. How Do We Collect Personal Information?

We collect personal information in several ways, primarily directly from you:

• During Service Requests: When you contact us to request locksmith services, whether by phone, email, or in person.
• On-Site: When our locksmiths attend your property or vehicle to provide services.
• Through Forms: When you complete service request forms or other related documents.
• Via Communication: When you communicate with us by phone, email, post, or in person.
• Through Our Website: When you use our online enquiry forms or interact with our website features.
• From Third Parties: We may also collect information from third parties where necessary for service provision or as permitted by law, such as:
  • Law enforcement agencies or emergency services in specific circumstances.
  • Insurance companies for claims processing (with your consent).

4. Why Do We Collect Personal Information?

We collect, hold, use, and disclose your personal information for the following primary purposes:

• Providing Locksmith Services: To provide you with the requested locksmith services, including key cutting, lock installation, repair, maintenance, safe servicing, and automotive locksmith solutions.
• Service Management: To manage your service appointments, maintain accurate service records, and communicate with you about your service.
• Billing and Administration: To generate invoices, manage accounts, and for general business administration.
• Communication: To send you service updates, respond to your enquiries, and provide customer support.
• Internal Operations: For business administration, quality assurance, and to comply with our legal and professional obligations.
• Marketing (with consent): To send you marketing communications about our services or promotions that may be of interest to you, where you have provided your express consent. You can opt-out of marketing communications at any time.
• Website Improvement: To understand how our Website is used and to improve its functionality and user experience.

5. Disclosure of Personal Information

We may disclose your personal information to:

• External Service Providers: Third-party service providers who assist us with our operations, such as IT support, accounting services, or specialised equipment suppliers. These providers are typically bound by confidentiality and privacy obligations.
• Government and Regulatory Bodies: Where required or authorised by law (e.g., for security licensing, law enforcement investigations).
• Professional Advisors: To our legal, accounting, or other professional advisors.
• In an Emergency: In situations where there is a serious threat to your life, health, or safety, or that of another individual.

We generally do not disclose your personal information to overseas recipients. If such a disclosure were to become necessary, we would only do so with your consent or if otherwise permitted by law, and we would take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Privacy Act or similar privacy laws.

6. Storage and Security of Personal Information

Pro Keys Locksmiths takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

• Storing electronic records on secure systems with appropriate access controls and encryption.
• Maintaining physical security measures to protect hard copy records at our premises.
• Implementing internal policies and procedures to ensure staff are trained in privacy and data handling.
• Regularly reviewing and updating our security practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

7. Data Quality

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. If your personal information changes, please notify us so that we can update our records.

8. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or out-of-date information.

• Access: To request access to your personal information, please contact us in writing using the details below. We will respond to your request within a reasonable time (usually within 30 days) and may charge a reasonable fee for providing access to your records if the request is complex or involves extensive retrieval. We may decline your request in certain circumstances permitted by law (e.g., if providing access would impact the privacy of others).
• Correction: If you believe that any information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct the information.

9. Cookies and Website Analytics

Our Website may use “cookies” and similar technologies to enhance your browsing experience and collect anonymous usage data. Cookies are small data files placed on your device. We use them to:

• Remember your preferences.
• Analyse website traffic and user behavior.
• Improve the functionality and content of our Website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

10. Making a Complaint

If you have a complaint about how Pro Keys Locksmiths has handled your personal information, please contact us in writing using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

11. Changes to This Privacy Policy

Pro Keys Locksmiths may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our Website, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Pro Keys Locksmiths
ABN: 76 132 232 461
Shop 2/109 Brighton Rd, Sandgate QLD 4017
Email:
Phone: 0402 626 144

Last Updated: June 11, 2025